Refund policy

Return & Refund Policy

Last Updated: 11 May 2026

At THE OVERTIME SOCIETY, customer satisfaction is extremely important to us. We aim to provide high-quality products and a smooth shopping experience. If something isn’t right with your order, we’re here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns or exchanges only under the following circumstances:

  • You received a damaged product

  • You received the wrong item

  • The product has a manufacturing defect

  • The item delivered is significantly different from what was ordered

To be eligible for a return:

  • The item must be unused, unwashed, and in original condition

  • Original tags and packaging must be intact

  • Proof of purchase/order confirmation must be provided

  • Return request must be raised within the specified timeframe

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

Customers must request a return or exchange within 3 DAYS of receiving the order.

Requests made after this period may not be eligible for return, refund, or exchange.

To initiate a return, contact us at:

Email: tots@theovertimesociety.com

Please include:

  • Order number

  • Clear photos of the product

  • Description of the issue

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please provide:

  • Clear images/videos of the product

  • Images of packaging and shipping label

  • Your order details

After verification, we may offer:

  • Replacement of the item

  • Store credit

  • Full or partial refund (depending on the issue)

We aim to make this process as quick and hassle-free as possible.

4. Exchange Policy

Eligible products may be exchanged for:

  • Different size

  • Different variant (subject to availability)

  • Replacement for damaged/defective items

Exchange approval depends on stock availability at the time of request.

If the requested replacement item is unavailable, we may offer:

  • Store credit

  • Refund

  • Alternative replacement option

5. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Used, washed, or damaged items caused by customer use

  • Products returned without original packaging or tags

  • Customized or personalized products

  • Clearance or final sale items

  • Minor color differences due to screen/display variations

  • Size issues resulting from incorrect size selection by the customer

Please review product descriptions and size charts carefully before ordering.

6. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method

  • Processing may take up to 10 Business Days.

  • Bank/payment gateway timelines may vary depending on the provider

In some cases, shipping fees or COD charges may be non-refundable unless the error occurred from our side.

7. Return Shipping Costs

If the issue is due to our error:

(incorrect item, damaged product, manufacturing defect)

  • We may cover return shipping costs or arrange pickup where available.

If the return is for customer-related reasons:

(size issue, change of mind, preference issue)

  • Customers may be responsible for return shipping charges.

Shipping charges paid during the original order may not be refundable unless explicitly stated otherwise.

8. Order Cancellation

Orders may be cancelled before dispatch by contacting us at:

tots@theovertimesociety.com

Once an order has been shipped, cancellation may no longer be possible.

Refund timelines for cancelled orders may vary depending on the payment provider.

9. Refund Delays

If you have not received your refund within the expected timeframe:

  • Check your bank account/payment method

  • Contact your payment provider or bank

  • Reach out to us at  our EMAIL ADDRESS.

Some payment providers may take additional time to process refunds.

10. Policy Abuse

To maintain fairness for all customers, we reserve the right to refuse returns, refunds, or exchanges in cases involving:

  • Repeated misuse of return policies

  • Suspicious activity

  • Excessive return behavior

  • Fraudulent claims

11. Contact Us

For return, refund, or exchange assistance, contact us via the contact page.