Shipping policy
Shipping Policy
Last Updated: 11 May 2026
Thank you for shopping with The Overtime Society. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
If you have any questions regarding shipping, feel free to contact us at tots@theovertimesociety.com.
1. Order Processing Time
All orders are processed within 7 Business Days after payment confirmation.
Processing time may vary during:
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Sales or promotional periods
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Product launches
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Public holidays
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High order volumes
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Unexpected operational delays
Orders are generally processed on business days only, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation message or email with tracking details.
2. Shipping Methods Available
We may ship orders using trusted courier and logistics partners such as:
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Delhivery
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Blue Dart
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DTDC
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Xpressbees
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India Post
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Shiprocket partner couriers
Shipping methods available at checkout may vary depending on your location.
We reserve the right to choose the most suitable shipping partner for your order.
3. Delivery Timeframes
Estimated delivery timelines are as follows:
Domestic Shipping (India)
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Metro cities: 3-15 BUSINESS DAY]
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Other cities/towns: 3-15 BUSINESS DAYS
Please note that delivery timelines are estimates only and may vary due to factors beyond our control.
4. Shipping Costs
Shipping charges are calculated based on factors such as:
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Delivery location
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Order weight/size
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Shipping method selected
Any applicable shipping charges will be clearly displayed during checkout before payment.
6. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
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Weather conditions
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Public holidays
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Courier operational issues
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High shipping demand
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Incorrect shipping details
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Government restrictions or unforeseen events
We appreciate your patience in such situations and will do our best to assist you.
Delivery delays caused by courier partners or external circumstances are beyond our direct control.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
If incorrect or incomplete information is provided:
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Delivery delays may occur
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Additional shipping charges may apply
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Orders may be returned or undeliverable
We are not responsible for failed deliveries due to incorrect customer information.
If you notice an error in your shipping address, contact us immediately at the above Email address
8. Failed Delivery Attempts
Courier partners may attempt delivery multiple times depending on their policy.
If delivery fails due to:
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Customer unavailability
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Incorrect address
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Failure to respond to courier communication
the package may be returned to us.
Additional re-shipping charges may apply for re-dispatching returned packages.
9. Damaged or Missing Packages
If your package arrives damaged or items are missing:
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Contact us within 3 DAYS of delivery
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Provide clear photos/videos of the package and products
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Share your order number
We will review the issue and work toward an appropriate resolution, which may include replacement, refund, or store credit depending on the situation.
11. Lost Shipments
If tracking information shows delivered but you have not received the package:
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Check with neighbors/security/reception
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Contact the courier partner
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Reach out to us at our Email address
We will assist in investigating the issue, though final resolution may depend on courier verification.
12. Contact Us
For any shipping-related questions or concerns, contact us using the contact info provided.